People have great ideas. I’m often in awe of what people come up with. I occasionally have moments of inspiration as well! The thing that many of us fall down on is effectively communicating those ideas, and the first three posts this week are all about doing this a little better, in different circumstances.


Principles underlying Nonviolent Communication by Erik Torenberg.

The magic of NVC is that even when our initial response is more akin to anger, NVC trains us instead to act in the most trusting and respectful way possible, without the clutter and passive aggressiveness that can lead to distrust and resentment.

Communicating Direction — An Illustrated Guide by Michael Williams.
Vision, direction, mission, strategy.. whatever it is, if you can’t communicate the story elegantly and effectively, it will fall on deaf ears. In this post, Michael talks about techniques they’ve used to do this well.

Mistakes, we’ve drawn a few by Sarah Leo.

At The Economist, we take data visualisation seriously. Every week we publish around 40 charts across print, the website and our apps. With every single one, we try our best to visualise the numbers accurately and in a way that best supports the story. But sometimes we get it wrong. We can do better in future if we learn from our mistakes — and other people may be able to learn from them, too.

Yes! I love this for two reasons..

  1. There are some great lessons to be learned from this, on clarity and bias.
  2. It’s a great example of people actually doing effective retrospectives, learning, correcting, and sharing.

Paul Adams on avoiding over-corrections and finding balance when problem-solving by Paul Adams.

Here’s the pattern: You find yourself in an undesirable state. You realize that there’s a problem: something’s broken, and you want to fix it. But in fixing it, you often over-correct.

State Of Remote Work 2019 by Buffer.
I keep reading this, so I keep sharing it. Remote work is on my mind at the moment, and Buffer’s State of Remote Work continues to be an amazing and inspiring resource for me.

Checklist Design.
Checklist Design calls itself a “collection of the best UX and UI practices”. For various common things you may be designing for (eg. onboarding, logging in, FAQs etc) you’ll find handy checklists of features, extras, and resources to get the brain juices flowing.


John Cutler on Integrating Research Faster on the Awkward Silences podcast.

Erin and JH talked to John about just-in-time research, promoting healthy team practices, and integrating research faster.


Ok, let’s deal with this @johnmaeda thing. TL;DR: He’s right about the symptoms but his diagnosis is off. He’s right that designers aren’t prepared to face the problems they encounter in the world today. The interesting thing to ask is: who prepared them?— Mike Monteiro (@monteiro) 24 March 2019

If you want more people to participate and get invested in the design process, keep it as low-fidelity as possible for as long as possible.

A whiteboard sketch is inclusive and accessible; but only a few can contribute to a Sketch mockup that already looks finished.— Tristan Harward (@trisweb) 28 March 2019

Product managers’ performance is typically evaluated on:
– Skills
– Scope
– Achievements
All 3 are highly sensitive to “expectations” and “measurement”. The system is almost always biased towards output – doing big things and gratifying mgmt (=gameable). #prodmgmt #perf— Itamar Gilad (@ItamarGilad) 25 March 2019

Love this very tangible advice on giving and receiving feedback from @GDSTeam— Laurna Robertson (@LaurnaRobertson) 26 March 2019