At Mobilize Dublin’s January meetup, I shared some of the work we’re doing at Intercom to help our customers to give their app users an amazing onboarding experience. I talked about how we explored the problem, decided on a solution, and shared a sneak peak at what we’re building right now.
Developer experience ideation toolkit
Developer Experience (DX) encompasses many things. If you have a developer focussed product, like an API or SDK, it’s the experience from when a developer first hears about it, through to using it, and eventually choosing not to use it any more. Throughout that journey there’s a multitude of things to think about. How should […]
Hey sucker! Five cognitive biases you’ll see being abused everywhere in January
Believe it or not, marketers are a clever bunch. They are possibly the best at putting behavioural economics research to use, and never more so is this on my mind than over Christmas and throughout January. The internet, TV, and stores are awash with marketing messages designed to take advantage of my natural biases. Here […]
Feature fixation – Tweetbot and regex
For some strange reason, I’ve thought a lot about regular expressions lately. I’ve even played a game (or two). As a result, my feature fixation for this post is Tweetbot 4 for iOS and its regular expression mute filters. It’s reasonable to say that regex would be an advanced feature of any consumer product like […]